Pay your bill on line.
In addition to providing you with the best available health care, Centra Health is committed to convenient and reliable billing services. We work closely with insurance companies to process patients' charges, and we offer you help by phone or in person to understand the fees on your bill.
It is important to note your hospital bill covers services provided by the hospital, such as room, nursing care, meals, housekeeping, and linen. The bill also may include services ordered by your physician, such as X-rays, laboratory tests, medical supplies, and oxygen.
The bill does not include charges for your personal physician, surgeon, anesthesiologist, pathologist, emergency physician, radiologist, or other physician-related services. You will receive separate bills from these professionals.
InsuranceWe will make every reasonable effort to collect payment from your insurance company. If your insurance company fails to pay within 90 days, or pays only a portion of the bill, you are responsible for prompt payment of any remaining balance.
Financial responsibility for the bill remains with you until full payment is made, regardless of insurance coverage. However, patients with Medicare, Medicaid, CHAMPUS, and worker's compensation only will be billed for the deductible and/or coinsurance, if applicable.
We advise you to contact your insurance company to verify your benefits and coverage. There may be some charges your insurance company will not cover (for example, co-payments, deductibles, out-of-pocket expenses or non-covered charges). These charges should be paid before treatment or discharge.
If you have insurance and have questions regarding the company's payment or non-payment of your claim, please call your insurance carrier directly. The phone number usually can be found on your insurance card.
Click here for a list of insurance providers that have contracts with Centra Health.
Itemized BillsWe are pleased to provide you with an itemized bill upon request. Please contact our Customer Service Department to make the request.
Questions About Your Bill?If you have questions or concerns regarding payments or billing, please call:
Customer Service Department: (434) 947-3777
Or fax:(434) 947-4932
We are glad to address your billing concerns. Customer Service Office hours are:8:30 am to 5 pmMonday-Friday
Correspondence and payments can be mailed to:
Centra Health Patient Accounting ServicesPO Box 2496Lynchburg, VA 24501